Challenge
LolaLiza sought to enhance their community management, ensuring prompt and personalized engagement across their social media platforms. Using NapoleonCat, they needed a partner to provide comprehensive answers, handle feedback, and generate monthly reports on community interactions.
Audience
From fashion-forward trendsetters to everyday style enthusiasts, LolaLiza's audience is diverse and passionate about expressing themselves through fashion. We engage with these vibrant women, ensuring they feel seen, heard, and appreciated on every platform.
Approach
We manage LolaLiza's community engagement using NapoleonCat, ensuring prompt responses to DMs and public comments, managing giveaways, handling complaints, and celebrating user-generated content. By maintaining an active and supportive presence on Instagram and Facebook, we foster a positive and inspiring community.
Result
With our comprehensive community management, LolaLiza has become a beacon of support and inspiration across all social media channels. Monthly reports generated through NapoleonCat provide valuable insights into the community's questions, feedback, and requests, allowing LolaLiza to continuously improve their engagement strategies. The brand's approachable and helpful image is reinforced, fostering a loyal and enthusiastic following.
building your community
positive and accessible brand
customer insights
higher lifetime customer value
algorithm will boost interaction