Challenge
Casa needed a partner to boost their social media interactions, providing daily responses and maintaining a consistent, friendly presence. They also required regular biweekly meetings to ensure smooth coordination and address any ongoing concerns.
Audience
From home decor enthusiasts to casual shoppers, Casa's audience values stylish, cozy living spaces. We aim to engage with these individuals, providing them with inspiration, answers, and a sense of belonging within the Casa community.
Approach
We manage Casa's community engagement by replying to comments, private messages, and other mentions/posts daily on their social media platforms Facebook, Instagram and TikTok. We use a tool suggested by us or one Casa is already comfortable with. Additionally, we conduct biweekly online meetings with the Casa team to discuss ongoing actions and any issues. We deliver a quarterly report with insights from our community management efforts and ensure internal coordination of the project, staying available for consultation via WhatsApp, email, and phone.
Result
Through our active community management, Casa enjoys a vibrant and engaging online presence, creating a cozy and inspiring atmosphere for their followers. Our quarterly reports offer crucial insights, allowing Casa to continually improve their engagement tactics and strengthen their community ties.
building your community
positive and accessible brand
customer insights
higher lifetime customer value
algorithm will boost interaction
